Grant application portal FAQs

Frequently asked questions about City Bridge Foundation’s online grant application portal

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Frequently asked questions

A copy of our mainstream funding application form can be downloaded from our website in Word format. Any information entered onto this Word document will need to be copied onto the online application form when you are ready to submit your application. 

The mainstream funding application form should not be used for Access Audit, Small Grants or Stepping Stone’s programmes. We cannot currently supply downloadable Word forms for these programmes. 

Visit the City Bridge Foundation website and use the Eligibility Checker to check that your organisation is eligible to apply for funding.

The Eligibility Checker will ask between five and eight simple questions. It will then take you to the application portal when you can start your application. 

Your online application will remain in your portal and will not expire. We operate a rolling programme of applications, so there is no deadline for you to submit your application (unless stated otherwise on the website).

However, please note that on occasions our application form questions may be updated, or funding programmes may expire. Please visit our website regularly or sign up to our social media platforms to stay up to date.

If you are experiencing issues, please email and request a password reset. We will send you a password reset link. The link will expire after 24 hours so please reset it as soon as possible.

Please email with the name, job title and email address of the user/​s that require adding or removing. A new password reset will then be sent to each user, which must be activated within 24 hours.

In addition to signing your grant agreement your organisation will need to access the online application portal to confirm your bank details. 

Once these have been verified, we will release your first grant payment. If for any reason you are unable to verify your payment details in the application portal, email for advice.

Once your bank details have been verified, and you have been set up as a payee, your Funding Manager will normally schedule your grant to be paid in quarterly instalments (every three months). Payments are based on your project start date, and require internal approval.

This administration can take approximately two weeks, depending on team capacity and availability. Payment runs are done on a weekly basis with funds generally clearing within three working days after they have been processed.

If you have not received the expected payment of an existing or newly awarded grant, please email with the approximate date you were expecting the grant payment and the amount. We will get back to you as soon as possible to resolve the issue.

Your grant will move from Open’ to Active’ when you have returned your required documentation as part of the grant agreement signing process, your bank details have been confirmed and your first payment processed.

It may simply be that you have no current actions to take. If you are expecting to either submit a payment confirmation or complete an Impact and Learning report for your grant, please email and it will be added to your portal.

Your Impact and Learning report form will be published to your online portal approximately two months before it is due. If you would like to make a start on filling it in, you can find offline Word versions of the report on our website, via the link below. 

Alternatively, you can get in touch with us at and ask us to publish the form to your account earlier. You will need to ensure that you report on the full year of activity.

City Bridge Foundation recently updated to a new grants management database, and it was not possible to upload these to your portal. Please contact to request a copy.

Unanswered questions

If you have a question which isn’t included here, please email

For further contact information, see the link below